We attended the Customer Success Collective’s CS Summit conference in Austin, where automation and AI took center stage in driving renewals. Scaling CS isn’t just about headcount-it’s about smart automation that boosts efficiency and engagement. AI-powered onboarding and lean automation strategies are making renewals more predictable, while cross-team alignment ensures long-term value. The key takeaway? CS must own retention and expansion, proving ROI through both technology and strategic engagement.