Attended CS Summit Austin

We attended the Customer Success Collective’s CS Summit conference in Austin, where automation and AI took center stage in driving renewals. Scaling CS isn’t just about headcount—it’s about smart automation that boosts efficiency and engagement. AI-powered onboarding and lean automation strategies are making renewals more predictable, while cross-team alignment ensures long-term value. The key takeaway? CS must own retention and expansion, proving ROI through both technology and strategic engagement.