Securing executive approval for your business case is a major milestone. It’s the point where strategy meets funding, and momentum becomes real. But approval isn’t the finish line – it’s…

You’ve done the work. The business case is clear, the numbers are sound, and the opportunity is compelling. But there’s still one critical hurdle: getting executives to approve it. This…

A business case is not just a slide deck or spreadsheet. It’s the strategic narrative that translates renewal transformation from an idea into an executable plan. Done right, it creates…

A business case is more than a formality. It’s the bridge between bold ambitions and measurable results. Without it, renewals transformation risks becoming a collection of disconnected projects, each chasing…

When organizations decide to transform their renewals motion, whether by introducing automation, segmenting accounts differently, or rethinking their partner ecosystem, leaders often feel pressure to move quickly. The instinct is…

For years, customer renewals were seen as routine, almost clerical work. The focus was on contract dates, paperwork, and billing cycles. But today’s market realities have reshaped that perception entirely….

Download the comprehensive whitepaper for a deeper dive here In B2B markets, renewals are a cornerstone of long-term success. Customer retention not only ensures recurring revenue but also creates opportunities…

In the rapidly evolving B2B world, digital transformation isn’t just a catchphrase-it’s a crucial strategy that’s reshaping how companies build value, sustain growth, and remain competitive. For leaders committed to…

The TSIA World ENVISION conference was an essential gathering of tech and service leaders, diving into the latest advancements shaping the future of customer success, service delivery, and professional development….

AI Mantra: “AI may not replace me, but AI will definitely change the way I work.” – Thomas Lah, TSIA Another year, another TSIA World INTERACT conference in Orlando –…

Another year, another TSIA World ENVISION conference in Las Vegas-where some of the brightest minds in digital transformation gather to share their perspectives on unifying organizations, leveraging data, and unlocking…

In the fast-paced world of technology, customer retention is a critical aspect of a company’s success. Sure-losing customers is inevitable, but it is equally essential to have a well-crafted win-back…

When it comes to a healthy dynamic between Sales and Customer Success teams in achieving customer revenue goals, an age-old adage comes to mind: Is it the chicken or the…

We attended the Forrester B2B North America Summit 2023 this month, and needed a place to organize all of the knowledge we gathered along the way. So, here we are-paying…

At MODintelechy, we categorize our capabilities into three buckets-strategy, technology, and transformation. Is there overlap amongst these three buckets? Yes, and by design. We like to think of it more…

Another year, another TSIA World conference in Orlando-where some of the brightest minds in digital transformation gather to share their perspectives on unifying organizations, leveraging data, and unlocking annual recurring…

We’ve come a long way since the days of broad, singular marketing campaigns, where you’d spend months tinkering on a “catch-all” concept designed to capture as much of your audience…

When we hear marketing and sales jargon like “account intelligence,” our first thought is often “technology.” And sure, technology plays a major role, but what is it in service of?…

This morning, I returned to my favorite place for breakfast. I ordered my standard bacon, egg, and cheese taco (look, we love our tacos in Austin). The cashier asked if…

Have you ever looked at a revenue goal and thought wow, that’s a little aggressive. Or better yet, have you ever looked at one and thought aggressive isn’t even a…